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Posts tagged “fashion marketing online

Webcast – Fashion’s Night Out: The Show

“Fashion In The Making,” “A Fashion Extravaganza,” “Historical”  are some of the words used to describe Fashion’s Night Out: The Show, held at Lincoln Center on Tuesday September 7.

Lincoln Center Plaza - Fashion's Night Out 2010

The Show was planned by Anna Wintour and her team at Vogue to kickoff Fashion’s Night Out 2010 (beginning at 6pm – 11pm on September 10).  Diane Von Furstenberg, Donna Karan, Michael Kors and Vera Wang were among the designers in attendance.   Serena Williams, Blake Lively and Roger Federer were also there.  Blake mentioned that segments from Fashion’s Night Out will appear on Gossip Girl.

André Leon Talley knows his fashion! It was delightful to listen to his comments about fashion, style, designers and trends as he hosted the webcast with Hanneli Mustoparta.   André rocked it!

The Show started with the arrival of the supermodels (Naomi Campbell, Gisele Bundchen, Jordan Dunn, Angela Lindvall, Chanel Iman, Karolina Kurkova and others) on a double decker bus that pulled up to the Lincoln Center outdoor, plaza.   A surprise appearance by recording artist, producer, musician and fashion designer – Pharrell entertained the crowd. The show ended with Pharrell leaving the runway with Naomi Campbell. The live, webcast appearing on CBS.com is sponsored by Maybelline (see video below).

It is anticipated that Fashion’s Night Out  will boost enthusiasm and put the fun back in to shopping for consumers!  Shoppers will find the fashions from The Show in stores right now.  No waiting … instant gratification!  Fashionistas can personalize the looks from The Show to suit their individual styles.

Fashion's Night Out 2010

Hopefully all of this attention to fashion and style during Fashion’s Night Out and New York Fashion Week will help boost retail sales and stimulate the economy.


Fashion 2.0 And The Plus-Size Fashion Revolution

For the first time, New York Fall Fashion Week will include a plus-size only, runway show.  OneStopPlus.com, the premiere online high-fashion destination for curvy, voluptuous women, will produce the show that is set for September 15, 2010 at The Atrium in Frederick P. Rose Hall (home of Jazz at Lincoln Center).  The curvy, Belle Épogue-themed catwalk will reportedly feature plus-size models like Lizzie Miller and Toccara Jones in Spring 2011 collections.  OneStopPlus brand evangelist Emme will also be on hand to host the red carpet.  Brands to be featured will include the best in American and European plus-size designs.

A plus-size runway show coinciding with the high-fashion shows for NYC Fashion Week at Lincoln Center is major.   As a result, I was curious about what the plus-size fashion niche is doing to join the online conversation and fashion 2.0 explosion.  When I Googled “plus-size fashion websites,” I was amazed to find 7.1 million results.

There are many more plus-size fashion websites, blogs, Facebook pages, Twitter networks and online communities than I can write about in this post.  The following are a sampling of the ones that stood out because of their engaging fashion 2.0 marketing tactics:

OneStopPlus.com

(Website, Facebook, Twitter, YouTube, online community)

OSP Website

Positioned as “Your Online Fashion Mall for Sizes 12W to 44W, ”  OSP (OneStopPlus.com) is more than just an e-commerce website.  It is an online community for curvy women.  There is the OSP Shopper’s Club, OSPMag, Facebook page, YouTube Channel and Twitter network.  The entire OSP online community is easily accessible from the website.  Visitors are invited to share and enjoy their OSP experience.

OSP - Twitter

Lane Bryant

(Website, Facebook, Twitter, online community, mobile marketing)

The plus-size market giant, joins the fashion 2.0 arena with Inside Curve.  The web community invites plus-size women to join  Inside Curve – a trilogy for girlfriends of fashion, fun, and friends. It is a new community where trendsetting, plus-size women hang out to celebrate all things fashionable – including themselves!

Lane Bryant embraces fashion 2.0 for most of their online brands with Facebook and Twitter. In addition, Lane Bryant Internet shoppers can get coupons sent directly to their cellphones  as well as be the first to hear about new fashion arrivals and special store events in their area with MSG ME – Lane Bryant’s text messaging program.

Lane Bryant - Facebook

Igigi

(Website, Facebook, Twitter, YouTube)

Igigi website

Igigi (pronounced ee zhee zhee) began in 2000.  Plus-size women used to be relegated to wearing caftan-like dresses.  Well, no more!  Igigi is a plus-size clothing retailer that offers dresses for plus-size women in sizes 14 to 32. You will not find any caftan type dresses at Igigi. Their dresses cling to all the right curves and are cut to accentuate the positive.

Igigi does carry other items like tops and pants since their niche is definitely dresses (including bridal). Their clothing are comfortable, flattering and fashionable.  Plus-size woman visit the Igigi site because it has one of the best online selections of dresses for work, play and special occasions.

Size Appeal

(Website, Facebook, Twitter, YouTube)

Clothes should enhance and not inhibit curvy women. Size Appeal breaks the stereotype of traditional plus-size clothing, like the boxy styles that make women look bigger and older.   Instead, Size Appeal follows the curve in body and style.   They strive to achieve the perfect cut and style every time.

Size Appeal - YouTube

Plus-Size Fashion  Moving To Luxury Brands

There is definitely a market for large, lovely women worldwide. Smart designers, retailers and marketers recognize that there is a void to fill.  According to a 2008 survey conducted by Mintel, a marketing research firm, the most frequently worn size in America is a 14.  Furthermore, government statistics show that 64%  of American women are overweight (the average woman weighs 164.7 pounds).   More than one-third are obese. Yet plus-size clothing (typically size 14 and above) represents only 18% of total revenue in the women’s clothing industry. In addition,  a quarter of women are size 18 or bigger – up 45% in five years.   The Mintel Study also shows that the UK market for plus-size clothing has never been bigger, with 45%  growth in the plus-size, women’s wear market over the past five years.

Reflecting the trend, top designers are producing collections for bigger women.   Marc Jacobs is rumored to be entering plus-size fashions.   The Marc Jacobs fashion house is in talks about producing a range in size 14 and up.  Designer Mark Fast made waves when he sent size 12 and 14 models down his catwalk during London Fashion Week and size 16 model Crystal Renn, who has a huge effect in the industry.

Saks Fifth Avenue in NYC will soon add plus-sized garments to its high-end, designer department. While clothes from most luxury labels were previously sold only up to a size 10, size 14 will hit the racks from Chanel, Dolce & Gabbana, Toula, Akris, Armani, Carolina Herrera, Escada, Donna Karan, St. John, Oscar de la Renta, Max Mara, Valentino, Michael Kors, Yves Saint Laurent, Alexander McQueen, Fendi and Roberto Cavalli.   Some pieces will be available in sizes 16 to 20.  Saks will stock everything from pantsuits to evening wear.  However, there is a catch.   For most items, you’ll find only one of each size.  In addition, if the initiative is successful in Manhattan,  then Saks will stock the plus-size clothes in stores around the country.

Last summer, Target began carrying a line called Pure Energy that translated young, trendy clothes to larger sizes, adding to its more mature plus-size offerings.  “We definitely view this category as a growth opportunity,” said Target spokeswoman, Katie Heinze. After testing Pure Energy in some stores, Target decided to carry it in all 1,740 outlets.  Elie Tahari, the high-end designer, began selling a plus-size line this year and at Full-Figured Fashion Week, more than 25 other designers showed their plus-size clothes to an audience of retail buyers and plus-size women.

The plus-size fashion revolution is here and plus-size fashion 2.0 is in full force.  More brands are adding plus-sizes, curvaceous models are walking the Fashion Week runway and fashion websites, blogs and social networks are embracing plus-sizes.  It appears the fashion industry is finally recognizing the opportunities that exist in a market segment that was not considered very glamorous.  The changing demographics are making a big difference, no pun intended!


Fashion 2.0 Stylists

The fashion media landscape is buzzing about The Rachel Zoe Project and über celebrity stylist Rachel Zoe. What’s a girl to do if she is not a celeb and wants her own, personal stylist?

Well there’s an app for that! Earlier this year in their March issue, Vogue launched Vogue Stylist, an iPhone app to assist users in styling their wardrobes by uploading pictures of items they already own and allowing the app to mix and match those pieces with timely monthly picks from the Vogue staff along with products from Vogue‘s advertisers.  Content is updated monthly and synchronizes as issues release on newsstands.

Here’s a video that shows how the Vogue Stylist works on your iPhone.

Vogue Stylist users can shop any of the looks straight from their phones or locate the closest store that sells the items, as well as share favorite styles via Facebook.   In addition they can unlock exclusive content from the current issue by taking an iPhone picture of select ads which will result in special event invitations, product sampling offers, shopping discounts and exclusive videos.

Vogue Stylist iPhone App

Not only is this an awesome app for consumers, but it also adds value for advertisers and extends their reach.  According to Vogue VP and Publisher Susan Plagemann, “This new app is a perfect example of how Vogue provides advertisers the opportunity to maximize their connection to our reader with an interesting and organic approach.  It gives users a personalized interactive experience that allows them to apply Vogue‘s point of view on the trends to their wardrobes on a daily basis.”

CLICK HERE to learn how to get the Vogue Stylist app for your iPhone.

Another fashion/tech fusion is Harper’s Bazaar Personal Stylists,  an online personal style resource.  At the website you can shop Harper’s Bazaar stylists’ favorite finds, access special offers and giveaways, download exclusive shopping maps and book private New York City shopping trips. All are customized based on your individual needs, taste and budget. In addition, they include insider experiences, offers and gifts.

Harper's Bazaar Personal Stylists Website

CLICK HERE to check out Harper’s Bazaar Personal Stylists

Fashionistas … you will be on top of the latest fashion trends and know exactly where to buy them with these awesome, interactive fashion tools.   In the words of Coco Chanel, “A girl should be two things: classy and fabulous.”  These amazing innovations will help you to get there.


Fashion 2.0 Thought Leaders – Fashion’s Collective

This week 4Fashionistas recognizes Fashion’s Collective as our next social fashion thought leader and its founder/strategist – Elizabeth Schofield as well as digital strategists Tamar Shamir Koifman and Agata Seidel.  Fashion’s Collective is a resource in digital and social media marketing for fashion and luxury brands.

One of my favorite places online for fashion 2.0 vision is Fashion’s Collective.  Visiting the website is like taking a tour of a museum where knowledgeable curators guide you through the collection of brand profiles and fashion 2.0-related articles.  Everywhere visitors to the site can easily navigate the various sections and also share their findings with friends on Twitter and Facebook.

Website - Brand Profiles

I especially enjoyed the Fashion’s Collective, three-part series (The Facebook Dilemma) about Facebook marketing for luxury brands.  Part I discusses whether to use Facebook or not because the audience interacting with a luxury brand does not always align with the brand’s target demographic.   Part II is about being strategic in finding your brand voice, how should the brand interact and determining what is the  actual audience the luxury brand reaches on Facebook.   Part III, the last in the series,  takes luxury brands into thinking long-term and to always have an exit plan.   In addition, Part III in the series encourages luxury brands to decide if  they have the resources in personnel and budget to maintain a social media campaign on Facebook.

Website

The Facebook Dilemma series provides an astute analysis of how luxury brands can strategically approach Facebook and decide if it is a good fit for them.   What I particularly like about Fashion’s Collective is that the marketing insights are also transferable to other industries and disciplines giving social media marketing a try.

Check out the Fashion’s Collective website and CLICK HERE.


Talbots Makeover – You’ve Come A Long Way Baby!

Talbots is not you’re grandmother’s store any more.  This savvy retailer is boldly moving their 63 year-old company ahead on the fashion 2.0 landscape with an updated, e-commerce website, engaging Facebook page and Twitter account.   In addition, Talbots Inc. is now a favorite on Wall Street, thanks to cost cuts and a complex financial arrangement for unloading its enormous debt.

Photo: Talbots

The Company
“The Talbots, Inc. is a multichannel retailer of women’s apparel, shoes and accessories known for modern classic style. Its signature Talbots brand serves a broad diversity of women within the fast-growing 35+ population through an extensive range of styles and sizes. It operates seamlessly across three sales channels – stores, catalog and Internet.”

The Brand
“Talbots is a leading specialty retailer and direct marketer of women’s classic clothing, shoes and accessories. Established in 1947, the company is known for legacy items like the perfect blazer, trustworthy trench, versatile white shirt, ballet flats and pearls, as well as its fine workmanship, gracious service and welcoming red doors. With a nod to tradition infused with modern flair, Talbots offers an array of timeless wardrobe options to flatter women of all shapes and sizes. The Company currently operates stores in 580 locations in 46 states, the District of Columbia, and Canada. Its online shopping site is located at www.talbots.com.”

Photo: Talbots

To solidify its comeback and boost sales, Talbots must complete a merchandise and image makeover that targets younger customers. Rejuvenating a brand that many women think of as perfect for their grandmothers is complicated.  Talbots must make its clothes more youthful without alienating its core customers during the transition as well as persuade a new segment of women in their 30s and 40s to consider shopping there.

Trudy Sullivan, Talbots chief executive, is attempting to refocus on women 35 and older.    She joined the company Fall 2007 and has introduced some younger items, including slim jackets and feminine dresses.  With Sullivan’s help, Talbots is aiming to make their fashions more hip with looks that include a sequin-trimmed sweater and leopard-print-lined black booties. So far, they have had some hits and some misses. For example, last spring, “ethnic” prints in bright colors including orange and lime green did not work for them.  But this fall, a “pant fit initiative” gives customers a $5 gift card for trying on a pair from the new pants styles. The retailer sold 590,000 pairs in nine weeks. In addition,  First Lady Michelle Obama has been spotted numerous times in Talbots clothing.

Dress by Talbots

Judging by the comments to a WSJ article this year in April about the  Talbots image makeover, some of the core customers are not happy with the changes.  Fortunately there were also those that embraced the change, “Classic can mean timeless, not just dowdy and that, I think, is what Talbots is trying to do.”   It’s a catch-22 situation.  “Talbots not only needs to get its core customer spending more, it also needs to get a new customer,” said Roxanne Meyer, executive director of specialty retail at UBS Investment Research.  Only time will tell.

Another effort to refresh their image is making Linda Evangelista the new face of Talbots.   The 44-year-old supermodel and mother was photographed by top photographers Mert Alas and Marcus Piggott for a glossy advertising campaign which will be launched in September.  According to Talbots chief marketing officer, Lori Wagner, “She possesses this timeless yet spontaneous glamour that’s irresistible in our minds.”

It is obvious that social media is an important tactic in Talbots marketing strategy to reposition the brand. There are 4 key steps to success in social media marketing: LISTEN, SEGMENT & TARGET, INTERACT and NOTIFY & SCORE that Talbot incorporated on the way to re-branding.  The following are examples of how they did it:

LISTEN
Talbot listened and aimed to attract younger customers.   According to Kate Goodman, director of e-commerce at Talbots, “Customers are encouraged to share their insights, advice, wisdom, and humor. This platform (“Pearls of Wisdom”) allows our customers to speak freely to us about who they are and what Talbots means to them … This allows us to create a broader, more relevant community by encouraging customers to share emotional experiences — within Talbots.com instead of some third-party site.”

Talbots website

SEGMENT & TARGET
Talbots refocused on women 35 and older, persuading a new segment of women in their 30’s and 40’s to consider shopping there and making their clothes more youthful without alienating their core customers during the transition.

INTERACT

The Talbot website has an engaging, interactive section, “Pearls of Wisdom,” that is powered by the Bazaarvoice social commerce platform.   According to the company, “Pearls of Wisdom: Your Voice” provides Talbots customers with a place to share their stories, opinions, and style.  They are encouraged to address topics close to their hearts, including summer reading lists, embarrassing moments with moms and their absolute worst Valentine’s Day gifts. Topics are promoted by email and Facebook.    Top stories and writers are highlighted on Talbots Facebook fan page.

Talbots Facebook fan page

On the Talbots Facebook page, there is also an interactive Look Book, link to an article in  WWD about Talbots, exclusive offers for fans and a link to find a store near you.

Talbots Look Book on Facebook fan page

NOTIFY & SCORE
The “pant fit initiative” gives customers a $5 gift card for trying on a pair from the new pants styles. The retailer sold 590,000 pairs in nine weeks.  Promoting “Pearl of Wisdom” topics by email, tweets promote what is going on at Talbots and an opportunity to sign-up for email notification about special offers are other ways that Talbots is using social media marketing.

Talbots on Twitter

Talbots was known as the label for suburban moms.  Now, with the repositioning, “Talbots blends equal parts tradition and imagination to surprise and delight with timeless apparel and innovative experiences that women crave.”  I love the new look and their fashion 2.0 achievements.  Creating “Pearls of Wisdom” and promoting it through email and on Facebook is definitely an innovative tactic.

However, Talbots still has work to do. For example, why not include the Facebook and Twitter icons on the website as well as add a YouTube channel featuring runway videos?  These minor adjustments will expand their reach even further among younger women and ultimately take Talbots to the next level of fashion and retail success.

Talbots.com website home page


How To Be A Fashion 2.0 Diva In 6 Easy Steps

The fashion industry is among the last to grasp and embrace web 2.0 – the social web.   Content push, user-created material and connecting people are key elements of web 2.0.   To push content, web 2.0 marketers use blogs, podcasts, webinars and RSS.  Components of user-created material are the forum, wiki, video and user review. Connecting people is the final web 2.0 tool.  This part involves the social network, community, the virtual world and collaboration.

Fashion 2.0 is about the adaptation of web 2.0 tools into the fashion world.  So … where do you begin?  The following are 6 steps that will get you started:

  1. LISTEN

  2. RESEARCH

  3. TARGET

  4. ENGAGE

  5. SHARE

  6. ANALYZE

Keep in mind:

  • Web sites should be usable, useful and desirable

  • Relationships are built on interactions

  • Work towards creating a positive experience

And … voilà,  you’re on your way to becoming an amazing Fashion 2.0 marketing maven!


Fashion 2.0 Thought Leaders: Gilt Groupe

This week 4Fashionistas recognizes viral marketing phenomenon, Gilt Groupe  as our next social fashion thought leader and its founders (Kevin P. Ryan, Alexis Mayback and Alexandra Wilkis Wilson).

An idea for selling discounted luxury brands online was sparked when Kevin P. Ryan, former CEO of the online ad company DoubleClick, observed a long line of women waiting to get into a Marc Jacobs sample sale in NYC. It was his Aha! moment. Ryan was aware of Vente Privée, the very successful French company selling fashion overstock online and believed that the Vente Privée business model could work just as well in America. According to Ryan, “All I could think was, if there are 200 people who are willing to stand in this line, that means in the United States there are probably hundreds of thousands,” Ryan says. “But they don’t live in New York, they’re busy right now, they just can’t do that. And I can bring this sample sale to them.”

Ryan hired two computer engineers to start building a website and Alexis Maybank as the company’s chief operating officer.  A few months later, Maybank brought in her longtime friend and Harvard B-School chum, Alexandra Wilkis Wilson to leverage her luxury fashion contacts and experience for the company.  Then in November 2007, Gilt Groupe was formed.  What Gilt Groupe does is called a “flash sale” – a virtual version of a designer sample sale.  It seldom advertises.  Instead Gilt Groupe relies on word-of-mouth; offering current members incentives to invite their friends to join.  “What Gilt did, I think it’s a combination of vision and smarts and timing,” says Steven Kolb, executive director of the Council of Fashion Designers of America, which has been working in partnership with Gilt Groupe, acting as a bridge between the company and designers.

Gilt Groupe takes the fashion merchandising business model to the next level integrating e-commerce, WOMM and SMM … voilà Fashion 2.0!  It blends social media into the marketing plan with a blog on the website, email, Linkedin, YouTube, Facebook pages, Twitter accounts, etc. that transforms data into actions to engage, amplify awareness and generate leads.  Cloud computing, a general term for anything that involves delivering hosted services over the Internet, is the technology behind the Gilt Groupe website.

Gilt Groupe is part of the AlleyCorp network, a network of affiliated companies founded by Kevin Ryan and Dwight Merriman.  It is the leading source for today’s top designer brands for women, men, children and luxury living …  insider prices at up to 70% off retail.

The Guild Groupe vision: “Lead the world to a life more beautiful.”  And, what a beautiful life it is with discounted designer brands, 70% off retail, at a click of the mouse.


Fashion 2.0 Thought Leaders: Daria Shualy

This week 4Fashionistas recognizes Daria Shualy as our Fashion 2.0 Thought Leader of the week.  Daria is a “devoted fashionista, thrift shopping addict, web entrepreneur and blogger for HuffPost Style.”

As founder of Sense of Fashion – an online networking community to shop and blog for independent fashion, Daria is out to revolutionize fashion on the web. She’s been a creative director for TV, print and web.  In addition, Daria has made clothes.  She loves snowboarding and classic literature … and likes Lucy from Peanuts.  According to Daria, “She doesn’t want any downs, she wants just ups and ups and ups.”

You can contact Daria Shualy on Sense of Fashionwww.senseofashion.com/daria, on Twitter – twitter.com/darshu and LinkedIn.

The following is an excerpt from one of Daria’s blog post in HuffPost Style:

Daria Shualy: RIP Alexander the Great | February 11, 2010

“I can’t tell you anything about McQueen you don’t already know or can’t read for yourselves. As a lover of indie fashion, I’m usually not that much into high fashion. I love a good runway show as much as the next person, but for the most part it’s people’s personal style and new young talents which fascinate me the most.

Having said that, the thing I do love about high fashion is the extent to which it is art. And in this aspect, for me, no one was more of an artist than Alexander McQueen (Lee McQueen).

And if I had to choose what kind of artist he was, I’d have to say an architect or a painter. And not just any architect or painter – but a ground breaking brilliant one.”

CLICK HERE to read the entire article and Daria’s innovative approach to the subject matter.


Barbie's Ken Is Fashion Icon In Esquire UK

What an innovative way to promote the 7/31 release in the UK of Toy Story 3Esquire UK magazine’s website takes us behind the scenes with a look at the photo shoot of one of Toy Story 3‘s stars – Ken (Barbie’s boyfriend) for their August issue.

Ken is working it in Burberry Prosum, Prada and Gucci designs.  There’s even a photograph with Barbie – she’s wearing Prada.

My only question … are Esquire UK readers the right target for Toy Story 3?  Well … uh, maybe, if they have kids.  Regardless … I love the lightheartedness of the article and can’t wait to see the full version.  Most newsstands here in U.S. carry the magazine.

CLICK HERE for your preview of the Ken: Fashion Icon article in the August issue of Esquire UK magazine.


Berlin Fashion Week And Fashion Week In General

Berlin Fashion Week is until Saturday, July 10th.  An article caught my attention in the Life & Style section of the WSJ yesterday about Berlin Fashion Week.   After reading it, I was curious about how FASHION WEEK- the impresario of all fashion – uses social media marketing.

I Googled Fashion Week and at the top of the list I found Mercedes-Benz Fashion Week » New York » Fall 2010 » Home.   From the web site , I clicked The Daily and voilà … everything that I needed appeared when The Daily Front Row web site opened.  BTW, on the Mercedes-Benz Fashion Week web site, there was a link to their Facebook page.

According to Brandusa Niro, Editor in Chief at The Daily,  “This is where fashion happens, 24/7, 365 days of the year … every week is Fashion Week!”  Not only did The Daily Front Row offer seven RSS feeds for its main sections, there were also Twitter, Facebook and YouTube icons positioned above the fold on every page of the web site.  The Twitter Report rocks!

The company behind the awesome FASHION WEEK events is IMG – connecting brands to global opportunities in sports, entertainment and media.  IMG partners with leading designers and marketers to reach fashion-centric consumers.  With their global network of media partners, IMG also gives audiences worldwide front-row seats to the world’s hottest fashion events through online and on-demand live streaming video.

I must say that Fashion 2.0 is definitely a part of the marketing mix for FASHION WEEK.  However, I’d like to see more creativity on the social fashion channels.  For example, using customized Facebook pages will help welcome and engage customers.  I expect more creativity from the fashion industry.  After all … isn’t CREATIVITY fashion’s raison d’être?


Building An E-Commerce Fashion Business

A recent article in The Business of Fashion (BOF) provided a case study about how Company of We built a strong online sales channel.   CLICK HERE to view that article.  Their web site, Facebook page and Twitter account take Company of We to the next level of Fashion 2.0 ferocity.

4Fashionistas is about social media marketing in the fashion industry. The following are tips to move your online, fashion business ahead on the road to becoming fierce in Fashion 2.0:

7 Tips To Becoming Fierce In Fashion 2.0

1. A Consistent Online Brand Identity

Customize your Facebook page, Twitter background, YouTube channel, e-mail messages, etc. to be consistent with the look and feel of your web site.  It will strengthen and enhance your brand message.

2. Engage

Be imaginative, ask questions, monitor conversations and then respond promptly.  You can be the first to answer your own question to get things moving.   As people become interested in the discussion,  everyone will want to give their opinion.

3. Share

Remember social media is not about tooting your own horn. You have to give to get. You cannot provide something of value to others if your top priority is selling more of your product. Approach your online consumers with the attitude that you have something of value to provide, free of charge (i.e., newsletter, whitepaper, promotion). In exchange for that, you hope to build and strengthen relationships. Over time, those relationships, will equal a much higher return on investment than one-time customers.   Finally, offer advice as well as ask questions.

4. Interact

It is very simple to answer questions from customers, potential customers and those that haven’t yet become potential customers. When you respond to questions, you are providing many people with instant gratification. When people interact, they discuss matters that are important to them and topics of interest to them. Many times that includes speaking about products and services that are on the market … including yours.

5. Be Human

Personalize your conversations with people and improvise based on where the conversation takes you.  Speak in the language that people understand.   Sincerely flatter your subscribers, friends and those that leave a comment by responding to them.  This nurtures your growing community.  Actively reach out to people you admire using social media and pay them a compliment by commenting on their blogs, following their tweets, linking to their content, etc.

6. Listen

Listen for and respond to both positive and negative comments.  This multiplies the good vibes around your brand.  Pay attention to what your competitors are doing, which trends are important to follow, which new products and services might help you in your business, what is going on with pricing and of utmost importance … what people are saying about you and your business.  Then talk about what people want to hear.

7. Measure

Each social media community has different types of measurements.  Decide which ones best help you define your success or failure.